We initially book all repairs in for a diagnostics service. Once we receive your device our systems will notify you of its arrival. Any further information such as passwords may be requested. All repairs will be quoted before a repair is attempted. We estimate repairs are completed within 3-5 working days, during busy times this is subject to changes. Please put as much detail of the fault as possible into the notes section on the next page this will ensure your device does not encounter any unnecessary delays..